Shipping, Returns & Privacy

The plain-English version — no fine print games.

Shipping & Delivery

Delivery availability depends on your Bengaluru PIN. Selected products are marked for 60-minute delivery in eligible areas; other products use standard delivery.
Delivery is FREE on every basket above ₹99. Check the basket for fees below that amount.
Order statuses appear under My Space → Orders when updated by Zenve. Live rider location is not available yet.
If a rider cannot reach you, we retry once the same day and then call the number on your order.

Sealed food, treats and litter can be returned within 7 days if unopened and undamaged.
Accessories, toys and pet fashion can be returned within 7 days in original packaging.
For hygiene reasons, opened food packs, grooming liquids and used chew toys cannot be returned unless damaged or expired on arrival.
Refunds land back on the original payment method within 3–5 working days; ZippyCash refunds are instant.
Wrong or damaged item? Share a photo from Help & Care within 48 hours and we replace it free.

Checkout and Zippy Club payments are temporarily paused while we prepare the next release. Cash on delivery is not available.
Zippy Club is planned at ₹10 a month with 10% off orders during an active membership.
Your basket remains saved on this device while checkout is paused.

We only collect your name, mobile number and delivery address to fulfil orders.
Mobile numbers are verified with a one-time password and never shared with third parties for marketing.
Pet photos uploaded to ZYNVO AI are used only to generate styling suggestions in that session.